Privacy policy

Effective as of: June 5, 2026

SIA "Kairos Solutions" (hereinafter – "we", "our", "online store") operates the online store and website truepaw.eu, including all related information, content, features, tools, goods, and services (hereinafter – "Services"). The online store is powered by the Shopify platform, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there are any contradictions between our Terms of Use and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of personal data.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand how your data is collected, used, and disclosed.

Personal Data We Collect or Process

By the term "personal data", we mean information that identifies you or another individual, or that can be reasonably linked to you. Personal data does not include anonymously collected or depersonalized information. Depending on how you use the Services and where you live, we may collect or process the following categories of personal data:

• Contact Information: First name, last name, address, billing address, delivery address, phone number, and email address.

• Financial Information: Payment card details, financial account information, transaction details, payment method, and payment confirmation.

• Account Information: Username, password, security questions, preferences, and settings.

• Transaction Information: Products you view, add to the cart or wishlist, purchase, return, exchange, or cancel, as well as past transactions.

• Communication with Us: Information you include in communications with us, such as customer support requests.

• Device Information: Information about your device, browser, or network connection, IP address, and other identifiers.

• Usage Information: Information on how and when you interact with the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you – when you create an account, visit or use the Services, contact us, or otherwise provide us with your data.

• Automatically through the Services – from your device when you use our website, including through the use of cookies and similar technologies.

• From our service providers – when they collect or process your data on our behalf.

• From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us, we may use personal data for the following purposes:

• Providing, customizing, and improving the Services: To fulfill our contract with you, process payments and orders, remember your preferences, manage your account, organize delivery, facilitate product returns and exchanges, and create a personalized shopping experience.

• Marketing and advertising: To send marketing and promotional communications via email or other channels and to display relevant advertisements to you.

• Security and fraud prevention: To authenticate your account, ensure secure payment and shopping, and to detect and prevent potential fraudulent or illegal activity. If you create an account, you are responsible for the security of your login credentials. We strongly advise against sharing your username and password with others.

• Communicating with you: To provide customer support and maintain cooperation with you.

• Legal reasons: To comply with applicable laws, respond to lawful requests, and protect our rights and the rights of others.

How We Disclose Personal Data

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy, including:

• To the Shopify platform, suppliers, and other third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud computing, order fulfillment, and delivery).

• To cooperation and marketing partners to provide marketing services. Depending on your place of residence, you may have the right to request that we do not use your data for targeted advertising.

• When you request or consent to us disclosing certain information to third parties (e.g., to deliver goods).

• To our affiliates or within our corporate group.

• In connection with a business transaction (e.g., a merger or insolvency), to comply with legal obligations, and to protect the Services, our rights, and the rights of others.

Relationship with Shopify

The Services are hosted by the Shopify platform, which collects and processes personal data regarding your access to and use of the Services to provide and improve the Services. The information you submit to the Services is transferred to Shopify, as well as to third parties that may be located in other countries, in order to provide and improve the Services. In these instances, Shopify is responsible for processing your personal data, including fulfilling requests to exercise your rights. To learn more about how Shopify uses your personal data, please visit the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers and the Shopify Privacy Portal: https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you follow links to websites that we do not control, we recommend reviewing their privacy and security policies. We do not guarantee and are not responsible for the privacy, security, or accuracy of the information provided on such websites. The inclusion of such links does not in itself imply that we endorse their content.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their data, you can contact us using the contact information below to request its deletion.

Security and Storage of Your Information

Please note that no security measure is perfect, and we cannot guarantee absolute security. We recommend that you do not use insecure communication channels to transmit sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether the data is necessary to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal data. These rights are not absolute and may apply only under certain circumstances.

• Right to access: You may have the right to request access to the personal data we hold about you.

• Right to delete: You may have the right to request that we delete the data held about you.

• Right to correct: You may have the right to request the correction of inaccurate data.

• Right to portability: You may have the right to receive a copy of your data and request its transfer to a third party under certain circumstances.

• Right to opt-out of the sale or sharing of data for targeted advertising: Depending on your place of residence, you may have the right to opt-out of the use of your data for targeted advertising.

• Managing communication preferences: We may send you promotional emails, and you can opt-out of them at any time by using the unsubscribe link provided in our emails.

If you live in the United Kingdom or the European Economic Area, you may also have the following rights in addition to those mentioned above:

• Objection to processing and restriction of processing: You may have the right to request that we stop or restrict the processing of your data for certain purposes.

• Withdrawal of consent: If the processing is based on your consent, you have the right to withdraw it. The withdrawal does not affect the lawfulness of the processing carried out prior to the withdrawal.

You can exercise these rights by contacting us using the contact information below. We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact information below. You also have the right to lodge a complaint with your local data protection authority. In Latvia, this is the Data State Inspectorate (www.dvi.gov.lv).

International Data Transfers

Please note that we may transfer, store, and process your personal data outside the country where you live. If we transfer your data outside the European Economic Area or the United Kingdom, we rely on recognized data transfer mechanisms, such as the European Commission's Standard Contractual Clauses, unless the data transfer is made to a country that provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the updated Privacy Policy on the website and update the "Last updated" date.

Contact Information

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us:

SIA "Kairos Solutions", registration No. 40203625625

Address: Penkules iela 73, Mārupe, Mārupes nov., LV-2167

Email: info@truepaw.eu

Within the meaning of applicable data protection laws, we are the controller of your personal data.